Choosing a moving company can be a hassle. There are dozens of moving companies in Orlando or maybe a Clermont Mover alone…how can you possibly decide which one will provide you with the best quality service for the best value? Besides taking a couple of months to read everything you can about every company, there are a couple of steps you can take to prevent a moving company nightmare. This infographic on how to choose a moving company will provide you with the basic information you need before you start packing the first boxes. We’ll include a bit more detail below.
Do Your Homework
When starting your search, it’s best to read plenty of reviews first. It’s like asking trusted friends and family for their advice when you don’t have any friends or family with moving company recommendations. There are plenty of moving company review sites out there, but our favorites are MovingCompanyReviews.com, MyMovingReviews.com, Yelp, Angie’s List, and Google+. (Click on the links to see what Cento customers have to say about us!)
Once you’ve done a “background check,” get written quotes from at least 3 different moving companies and ask plenty of questions:
What is included in this estimate?
Make sure you get an itemized quote or one that specifically lists the services to be provided. Make sure communication is clear.
Do you have experience moving out of the state? Where have you moved to?
Moving to a different state or country comes with its own set of potential obstacles. If a long distance move is in your future, it’s a good idea to go with a moving company that’s familiar with the process. (For what it’s worth, Cento Family movers have experience moving to every state except Alaska.)
Are you equipped to handle a move up several flights of stairs? on an elevator?
An experienced moving company will know how to navigate stairs and elevators with heavy items in tow.
What measures will you take to ensure my items are not damaged?
Moving companies should have safety procedures set in place that protect both the items being moved and the movers themselves. Common procedures include wrapping upholstered items in plastic wrap, padding furniture with blankets, and packing items in bubble wrap and unprinted newsprint before placing in a new box.
Are you insured?
Any company can say they are insured on their website; ask them to provide proof. Then, ask about different levels of coverage and get clear information on the claims process in case something of yours is damaged.
Will I be charged overtime if the job takes longer than expected?
Each moving company has its own policies and procedures regarding what the customer is charged for (and how much). Make sure you cover every contingency during your initial consultation.
Write a Good Review
After you’ve chosen a moving company and moved into your new place, take some time to visit one of your favorite moving company review sites and write a good review of the company. Note that “good” doesn’t mean “positive,” just “well-written.” Some tips for writing a good review are:
1. Be Studious – Make sure you have done your homework and have a good background of information (from your own experience as well as other reviews) before you write your review.
2. Be Respectful – Don’t resort to name-calling/profanity or type in all caps. Be collected enough that others reading the review will take you seriously.
3. Be Thorough – Go beyond a simple “Great company! Would hire again!” Take the time to explain what made the company so great (or not so great, as the case may be).
4. Be Fair – Don’t blame the moving company for things that aren’t their fault. For example, if a bad storm hit the day you scheduled your move, don’t get angry that the company had to reschedule. Instead, discuss how the company handled the delay and what (if anything) they did to make things easier on you.
5. Be Forgiving – If worse comes to worst, resist the urge to get into an online war with the company on a review site. If the company responds positively to your concerns and makes an effort to make things right, great. If they company ignores your concerns (or, worse yet, fights back), let their response be a reflection on them. Obviously, if the moving company was grossly negligent and refuses to provide the necessary compensation, you should obtain legal consultation and include the details of the matter in your online review.
Picking a great moving company can make or break your move, so it’s important to take all the right steps when making your selection. If you’re in the market for a moving company, give Cento Family Moving & Storage a call (or fill out our quote form for a free estimate). Or, you can start by reading some recent reviews. We love a happy customer!