Policies & Procedures

Guidelines for Your Relocation

  1. All of your furniture must be emptied prior to the movers arrival. The only exception will be clothing and linen left in dressers. Also, if you’ve secured packing services, packing will be handled for you.

  2. Your move time starts when the movers arrive and stops once the last piece is off of the truck and delivered (Intrastate moves only).

  3. Our movers will place your furniture at your request. Please be sure to know beforehand where you would like your belongings moved in your new home. We will move your furniture as many times as you like.

  4. You may cancel a move at any time. We understand that things change and will work with you to set a new date. Please provide as much notice as possible. A full refund will be issued for all Interstate cancellations with at least 14 days notice. Refunds not available for interstate moves booked less than 14 days in advance.

  5. If your move is less than 150 air miles from door to door, no deposit is required.

  6. If your move is more than 150 air miles from door to door, a 50% deposit is required upon booking.